A Chatbot, also called chatterbot, is an automated program that interacts with customers as a human can and costs very less to engage with. They attend to customers at all times of the day and week and are not limited by time or physical location. It's valuable to a lot of businesses that may not have the manpower or financial resources to keep employees working around the clock. A chatbot is a form of artificial intelligence (AI) used in messaging apps & they act as virtual assistants for the users.
PLM Nordic provides secure and scalable AI-powered chatbots for every business. These chatbots are made keeping in mind the unique requirements of specific business functions.
Businesses can make sure that customers have no hassle in accessing valuable information or assistance by enabling chatbots.
Service providers can maintain track of records that have been fulfilled and which are pending by using chatbots.
The management can use chatbots to get instant unstructured data and instant reports.
The employees can save their time by using chatbots to focus on tasks that require more concentration.
With chatbots, vendors can access information about clients, their demands, and requests.
A chatbot system uses conversational artificial intelligence (AI) technology to follow a discussion (or a chat) with a user in natural language by using messaging applications, websites, mobile apps, etc. It performs live chat functions in response to real-time user interactions.
A chatbot is the most advanced and promising expression of the interaction between humans and machines. A chatbot can enhance and engage customer interactions with less human involvement. Instead of waiting for a long time, customers can get answers to their questions in real-time.
– Increase Customer Engagement
– Improve Lead Generation
– Reduce Customer Service Costs
– Monitor Consumer Data to Gain Insights
– Meet Customer Expectations
– Make the Customer Journey Smoother
– 24×7 Availability
– Instant Response
– Consistency in Answers
– Personalization & Multilingual
– Order without human help