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Automate and scale your PLM support without a human support army

PLM SmartBot – A Teamcenter-Specific Chatbot

Given the need of immediate assistance for PLM queries, a chatbot is a solution that offers personalised experience to all users. After extensive R&D, PLM Nordic has come up with the best answer with its AI-enabled SmartBot for seamless PLM support. A Teamcenter-specific chatbot, it is powered by artificial intelligence and machine learning to enhance PLM support experiences by helping them give more accurate and precise answers to customer-specific queries.

Why do you need a SmartBot?


  •    Digital Era
  •    Customer demands instant response
  •    Save valuable user and support time
  •    An intelligent add-on solution, need of the hour
  •    Shrinking budgets require economic and effective support

Key Features

First-contact support

Consistent level of support with smooth issue resolution by chatbot

Consistent learning

Learn from historical and ongoing interactions to enhance support experiences.

Actionable chatbot

Trigger-specific email opens, request forms, internal documents, wiki pages, help documents, etc.

Systematic file handling

Smooth access to specific files and documents on request.

Features Included with all plans

Answer questions and answers related to Teamcenter PLM

Check spelling mistake library and suggest correct question

Asks confirmation or gives options when question is not clear

Modern GUI and easy to access

Record and report when chatbot fails to answer

Record Conversations for training purpose

Analytics on users and Chatbot performance

Analytics on usage

Able to give links, documents and images for better understanding

Chatbot can handle Rich Client vs Active Workspace questions

Easy mechanism to feed new questions and answers

Handle Customer specific QnA

Pricing

Shared Chatbot

$5 /user/month
  • PLM Nordic Custom software
  • Teamcenter Knowledge Bank
  • Deployment
  • Testing after deployment
  • User and Admin Trainings
  • General Support
  • Latest features and updates
  • Availability on Microsoft Teams
  • Availability on Telegram
  • Availability on Skype

Private Chatbot

$10 /user/month
  • PLM Nordic Custom software
  • Teamcenter Knowledge Bank
  • Deployment
  • Testing after deployment
  • User and Admin Trainings
  • General Support
  • Latest features and updates
  • Availability on Microsoft Teams
  • Availability on Telegram
  • Availability on Skype
  • Customer specific training for Bot
  • Customer specific Questions Answers
  • Company process and data support
  • Improving question bank based on feedback

Enterprise

  • PLM Nordic Custom software
  • Teamcenter Knowledge Bank
  • Deployment
  • Testing after deployment
  • User and Admin Trainings
  • General Support
  • Latest features and updates
  • Availability on Microsoft Teams
  • Availability on Telegram
  • Availability on Skype
  • Customer specific training for Bot
  • Customer specific Questions Answers
  • Company process and data support
  • Improving question bank based on feedback
  • Custom features
  • Custom Integration
  • Customer platform

Make an Enquiry

SmartBot FAQ's

What is SmartBot?

Smartbot is a Teamcenter-specific chatbot, it is powered by artificial intelligence and machine learning to enhance PLM support experiences by helping them give more accurate and precise answers to customer-specific queries. 

 

What are the features of Teamcenter-specific chatbot?

  1. -An actionable chatbot can give images as an answer for better understanding, opens documents, links.
  2. -Systematic file handling and continuous learning.
  3. -Smartbotcan handle user interface-specific answers like RC and AWC. 
  4. -Also handles confusing inputs from users.

Why do you need a SmartBot?

  1. -Digital Era
  2. -Customer demands instant response
  3. -Save valuable user and support time
  4. -An intelligent add-on solution, need of the hour
  5. -Shrinking budgets require economic and effective support.

 

Can SmartBot handle type specific questions?

Yes, it can handle questions like Rich Client(RC) and Active Workspace(AWC).

Is SmartBot able to handle customer specific questions?

SmartBot can be trained based on the customer’s data.

How does SmartBot learns?

It records the conversation between user and bot and based on the score it finds out the question which is not properly answered and those questions are further trained and fed to the bot. This is how the SmartBot learns.

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