Given the need of immediate assistance for PLM queries, a chatbot is a solution that offers personalised experience to all users. After extensive R&D, PLM Nordic has come up with the best answer with its AI-enabled SmartBot for seamless PLM support. A Teamcenter-specific chatbot, it is powered by artificial intelligence and machine learning to enhance PLM support experiences by helping them give more accurate and precise answers to customer-specific queries.
Digital Era Customer demands instant response Save valuable user and support time An intelligent add-on solution, need of the hour Shrinking budgets require economic and effective supportConsistent level of support with smooth issue resolution by chatbot
Learn from historical and ongoing interactions to enhance support experiences.
Internal documents, wiki pages, help documents, etc.
Smooth access to specific files and documents on request.
Answer questions and answers related to Teamcenter PLM
Check spelling mistake library and suggest correct question
Asks confirmation or gives options when question is not clear
Modern GUI and easy to access
Record and report when chatbot fails to answer
Record Conversations for training purpose
Analytics on users and Chatbot performance
Analytics on usage
Able to give links, documents and images for better understanding
Chatbot can handle Rich Client vs Active Workspace questions
Easy mechanism to feed new questions and answers
Handle Customer specific QnA
Smartbot is a Teamcenter-specific chatbot, it is powered by artificial intelligence and machine learning to enhance PLM support experiences by helping them give more accurate and precise answers to customer-specific queries.
Yes, it can handle questions like Rich Client(RC) and Active Workspace(AWC).
SmartBot can be trained based on the customer’s data.
It records the conversation between user and bot and based on the score it finds out the question which is not properly answered and those questions are further trained and fed to the bot. This is how the SmartBot learns.