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Teamcenter PLM SmartPort

Streamling error reorting with an all-in-one add-on one button solution

Teamcenter PLM SmartPort

Technology is moving faster and there is significant development in the PLM softwares but comparatively PLM support has not developed so much and companies are facing the same issues again and again. A top-up using today’s technology can easily boost your support and increase user satisfaction and get your management attention.

 

PLM SmartPort for Teamcenter consists of advanced single click add-on to unlock the shortest response time and enable proactive support.

SmartPort Features

Just one-click to report errors

Automatic send log files and error screenshots

Option of error title & description

Create tickets in existing ticketing system

User can set the priority (High,medium,low)

Works with RAC and AWC

Gives alert when Internet is down

Sends NX log files

Suggest Possible solution

Benefits

reduce-cost

Save support costs

easy-installation

Hassle-free and easy

team

Saves valuable time for user and support team

Why add to your existing support?

problems with existing support

  • User demands hassle-free experience.

  • Digital era. The user demands instant attention.

  • An intelligent add-on solution, the need of the hour.

  • Shrinking budgets require economical and effective support.

SmartPort FAQ's

What is SmartPort?

SmartPort is our answer to your PLM support-related problems. It is an advanced one-click solution, an add-on to your existing system that solves your PLM-related problems in the shortest time. You can auto-send screenshots, log files, create support tickets, receive automatic alerts, and save valuable user time.

What is the role of SmartPort?

SmartPort plays an important role in the current digital era, where each PLM user demands a seamless and hassle-free experience. Users are facing the same issues over and over again like offsite support delay, long support queues, inadequate ticket priorities, etc. In such a scenario, a lot of valuable time is lost in resolving these errors. SmartPort is a single click add-on solution that provides proactive support, 24×7 dashboard monitoring, user-specific training guidance, and training, providing immediate assistance, resulting in zero downtime.

What are the key features of SmartPort?

SmartPort offers the following key features:

One-click to report errors, submit log files, screenshots, etc.

Gives alert when Internet, VPN, database, TC services, etc. are down

Analyze TC, NX log files and suggest a possible solution

Works with RAC, AWC, NX

Do you need to change your existing system to implement SmartPort?

No, SmartPort is an independent single click add-on solution that unlocks the shortest response time and provides proactive support. You do not need to change your existing system.

Is the SmartPort cost-effective?

SmartPort is indeed a cost-effective solution that will provide value for money. A multi-functional solution, it will provide automatic alerts, predictive maintenance, 24×7 dashboard monitoring, displaying the real-time health of your PLM system in real-time. You will save your support costs caused by delays in issue analysis.

Also, adding the SmartPort solution to your existing system will involve a thorough review of your existing system, current bottlenecks, and expectations. Hence, our smart solution will be tailor-fitted to your needs.

Will it work with my existing ticketing system?

Yes, it is an independent add-on smart solution that complements your existing ticketing system like ServiceNow, Jira, etc.

Is the pricing model of SmartPort is fixed or liscensed based?

The pricing model is fixed and it’s only a one-time cost. This one-time cost includes base software cost, implementation & training.

Solution Roadmap

Our roadmap entails a thorough review of the client’s existing system, current bottlenecks, combined with the client’s expectations. We map out a detailed strategy tailor fitting our smart solution to their existing needs and delivering on them.

solution roadmap

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