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Teamcenter PLM SmartPort

Your Support Team
Our Support Solution

Why you need SmartPort?

There has been significant development in PLM software over the years but PLM support has not developed to that effect. Businesses are still using old traditional methods for support and are facing the below issues over and over.

 

  • User demands a hassle-free experience.

  • Since its Digital era. The user demands instant attention.

  • An intelligent add-on solution, the need for the hour.

  • Shrinking budgets require economical and effective support.

problems with existing support

What SmartPort does?

SmartPort is a revolutionary Teamcenter & NX-based solution that allows you to reach your PLM & CAD support team in just One-Click.

With SmartPort, you can send error screenshots, log files and raise the ticket via your ticketing system very easier and faster.

 

  • It is incredibly versatile, allowing you to put the error title and description along with priority (high, med, low) while sending it to your support team.

  • SmartPort is also incredibly easy to use, simply click on the button available on your system and send all the required information to the support team in seconds.

  • The user-friendly interface makes it easy to send any error to the support team whether you are on Rich Client or Active Workspace and the advanced security features ensure that your data is always protected.

 

With SmartPort, you can improve your productivity and efficiency by easily and securely sending error details to the support team.

Try SmartPort today and see the difference it can make for you.

How it actually works?

SmartPort features

Version 4.0


  • Just one click to report errors
  • Automatically send log files and errors screenshots
  • Option for error title and description
  • Creates tickets in existing ticketing system
  • Users set the priority (High, med, low)
  • Works with RAC and AWC
  • Gives alert when internet is down
  • Sends NX Log files
  • Suggest Possible solution

What's new in Version 4.1


  • New intuitive UI
  • Redirect to Help Site/Wiki Page/URL
  • Important Marquee/ Ticker- to show downtime/maintenance
  • Deeper Integration with Ticketing System
  • Jira Integration Live – Create tickets without email, get ticket ID back, auto-assign
  • ServiceNow Integration Live – Create tickets without email, get ticket ID back, auto assign
  • Link for users to join collaboration channels
  • Link to FAQs

What are the benefits?

reduce-cost

Save support costs

- Save costs in zero downtime

- Saves overall IT infra cost

- Reduces no. of support staff

easy-installation

Faster, easier & hassle-free

- Just one-click to reach support team

- Provides info which TC component is down

- Avoids communication problem

team

Saves valuable time

- Removes need for screen sharing/calls

- Automatic raise support tickets

- Shortest response time

Solution Roadmap

Our roadmap entails a thorough review of the client’s existing system, and current bottlenecks, combined with the client’s expectations.

We map out a detailed strategy tailored to fit our smart solution to their existing needs and deliver on them.

solution roadmap

SmartPort FAQ's

What is SmartPort?

SmartPort is our answer to your PLM support-related problems. It is an advanced one-click solution, an add-on to your existing system that solves your PLM-related problems in the shortest time. You can auto-send screenshots, log files, create support tickets, receive automatic alerts, and save valuable user time.

What is the role of SmartPort?

SmartPort plays an important role in the current digital era, where each PLM user demands a seamless and hassle-free experience. Users are facing the same issues over and over again like offsite support delay, long support queues, inadequate ticket priorities, etc. In such a scenario, a lot of valuable time is lost in resolving these errors. SmartPort is a single click add-on solution that provides proactive support, 24×7 dashboard monitoring, user-specific training guidance, and training, providing immediate assistance, resulting in zero downtime.

What are the key features of SmartPort?

SmartPort offers the following key features:

One-click to report errors, submit log files, screenshots, etc.

Gives alert when Internet, VPN, database, TC services, etc. are down

Analyze TC, NX log files and suggest a possible solution

Works with RAC, AWC, NX

Do you need to change your existing system to implement SmartPort?

No, SmartPort is an independent single click add-on solution that unlocks the shortest response time and provides proactive support. You do not need to change your existing system.

Is the SmartPort cost-effective?

SmartPort is indeed a cost-effective solution that will provide value for money. A multi-functional solution, it will provide automatic alerts, predictive maintenance, 24×7 dashboard monitoring, displaying the real-time health of your PLM system in real-time. You will save your support costs caused by delays in issue analysis.

Also, adding the SmartPort solution to your existing system will involve a thorough review of your existing system, current bottlenecks, and expectations. Hence, our smart solution will be tailor-fitted to your needs.

Will it work with my existing ticketing system?

Yes, it is an independent add-on smart solution that complements your existing ticketing system like ServiceNow, Jira, etc.

Is the pricing model of SmartPort is fixed or liscensed based?

The pricing model is fixed and it’s only a one-time cost. This one-time cost includes base software cost, implementation & training.

Still confused?

Not sure if the SmartPort is the right solution for you? We have created videos on the problems discussed above so that you relate to them and understand how SmartPort can save valuable time, and cost for you. Watch the problem series videos below to understand more.

How to get started?

Start a free 30-day trial of the SmartPort today. To get started, simply complete the contact form below or schedule a free live demo with us.

Book a demo

Schedule a free live demo

We are partnered with Siemens Digital Industries Software to help companies by providing more business-focused solutions using modern technologies.
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