smartport-solution

PLM SmartPort

Technology is moving faster and there is significant development in the PLM softwares but comparatively PLM support has not developed so much and companies are facing the same issues again and again. A top-up using today’s technology can easily boost your support and increase user satisfaction and get your PLM management attention.

 

PLM SmartPort consists of advanced single click add-on  to unlock the shortest response time and enable proactive support.

 

24X7 dashboard monitoring for monitoring health of your PLM system.

AI enabled SmartBot which helps users personally with everything from questions to personalized trainings.

Key Features

Auto – Reporting Error

A one-click solution, complementing your existing ticketing system, to solve all your PLM problems. Auto-send screenshots, log files, and create support tickets, resolving errors seamlessly and quickly.

Smart Dashboard

24X7 dashboard monitoring for zero downtime, shortest response time and timely issue analysis. Displays heath of your PLM system in real time.

Predictive Maintenance

Automatic alerts, dry-run checks, user trainings and guidance to prevent problems, saving valuable time and adding value for money.

Smart Chatbot – SmartBot

Smart AI-powered chatbot that converses with users naturally, understanding problems and providing immediate assistance as well personal trainings.

Why add to your existing support?

problems with existing support

  • User demands hassle-free experience.

  • Digital era. The user demands instant attention.

  • An intelligent add-on solution, the need of the hour.

  • Shrinking budgets require economical and effective support.

How Can SmartPort Help You?

shortest-response-time

Guaranteed success without replacement of existing system

Save valuable user and support time

Saves valuable user and support time

hassle free and easy 2

Hassle-free and easy

24x7dashboard-monitoring

24x7 Dashboard monitoring

user-training-guidance

User training and guidance

Save support costs and drive growth

Save support costs and drive growth

Solution Roadmap

Our roadmap entails a thorough review of the client’s existing system, current bottlenecks, combined with the client’s expectations. We map out a detailed strategy tailor fitting our smart solution to their existing needs and delivering on them.

solution roadmap

SmartPort FAQ

What is SmartPort?

SmartPort is our answer to your PLM support-related problems. It is an advanced one-click solution, an add-on to your existing system that solves your PLM-related problems in the shortest time. You can auto-send screenshots, log files, create support tickets, receive automatic alerts, and save valuable user time.

What is the role of SmartPort?

SmartPort plays an important role in the current digital era, where each PLM user demands a seamless and hassle-free experience. Users are facing the same issues over and over again like offsite support delay, long support queues, inadequate ticket priorities, etc. In such a scenario, a lot of valuable time is lost in resolving these errors. SmartPort is a single click add-on solution that provides proactive support, 24×7 dashboard monitoring, user-specific training guidance, and training, providing immediate assistance, resulting in zero downtime.

What are the key features of SmartPort?

SmartPort offers the following key features:

Auto-Reporting Error: Auto-send screenshots, log files, and create support tickets, resolving errors seamlessly and quickly.

Smart Dashboard: 24X7 dashboard monitoring for zero downtime, shortest response time, and timely issue analysis. Displays the health of your PLM system in real-time.

Predictive Maintenance: Automatic alerts, dry-run checks, user training, and guidance to prevent problems, saving valuable time and adding value for money.

SmartBot: Smart AI-powered chatbot that converses with users naturally, understanding problems and providing immediate assistance as well personal training.

Do you need to change your existing system to implement SmartPort?

No, SmartPort is an independent single click add-on solution that unlocks the shortest response time and provides proactive support. You do not need to change your existing system.

Is the SmartPort cost-effective?

SmartPort is indeed a cost-effective solution that will provide value for money. A multi-functional solution, it will provide automatic alerts, predictive maintenance, 24×7 dashboard monitoring, displaying the real-time health of your PLM system in real-time. You will save your support costs caused by delays in issue analysis.

Also, adding the SmartPort solution to your existing system will involve a thorough review of your existing system, current bottlenecks, and expectations. Hence, our smart solution will be tailor-fitted to your needs.

Will it work with my existing ticketing system?

Yes, it is an independent add-on smart solution that complements your existing ticketing system like ServiceNow, Jira, etc.

Is the pricing model of SmartPort is fixed or liscensed based?

The pricing model is fixed and it’s only a one-time cost. This one-time cost includes base software cost, implementation & training.

Make an enquiry

Book a Demo

email: info@plmnordic.com

Phone:+47 48 240 598

+91 8512007554