*You get our tools free when you use PLM Nordic support team
Analysing
Supported by smart and Artificial Intelligent tools*
Reporting
Monitoring
Assisting
The Teamcenter software portfolio is extensive, connecting people and processes across different functions. But, one may face several challenges while working with such an advanced and versatile system. We, at PLM Nordic, bring around 70+ years of combined Teamcenter experience to your disposal. Our team of experts coming from OEM backgrounds have complete knowledge of Teamcenter installation/configuration/administration along with TC-SAP integration, and cloud experience. With a strong business sense, our support specialists can help you with your Teamcenter.
We have designed a unique support model that answers all your problems at a cost-effective pricing model. Our solution is based on company size, location, budget, constraints, and all the factors that can affect support.
Consultant reserved and working for you onsite or offshore.
Our most popular model is pay per need wherein we assign shared support staff to you who can be engaged on demand.
Define work packages, small or big and we deliver at a fixed price.
(contact details can be provided on request)
Teamcenter 12/13, NX11, EasyPlan, Visualization
US-based Sports Car Manufacturer & Europe-based Electric Vehicle Manufacturer
Teamcenter Support refers to the services and resources provided by service partners to assist customers with the installation, configuration, maintenance, and troubleshooting of Teamcenter software.
Teamcenter Support is vital for organizations using Teamcenter as it helps them maintain the software’s reliability, maximize its capabilities, and troubleshoot any problems that may arise during usage.
Key aspects of Teamcenter Support include:
Issue Resolution: Helping users encountering problems, errors, or issues with the Teamcenter software.
Software Updates and Patches: Keeping the Teamcenter software up-to-date by providing users with access to the latest updates, patches, and fixes.
Technical Guidance: Offering technical guidance and expertise to users who may have questions about the functionalities, configurations, or best practices within Teamcenter.
User Training: Providing training resources and support to help users understand and maximize their use of Teamcenter. This can include documentation, tutorials, and training sessions to enhance user proficiency.
Communication of Product Changes: Informing users about changes, enhancements, and new features introduced in the Teamcenter software. This helps users stay informed about the latest capabilities and improvements.
License Management: Assisting users in managing their Teamcenter licenses, ensuring compliance with licensing agreements, and helping with any licensing-related issues.
Customization and Integration Support: Providing support for organizations that have customized or integrated Teamcenter with other systems. This includes assistance with custom workflows, integrations with CAD software, and other tailored configurations.
Yes, the PLM Nordic Support team can often assist with data migration projects and system upgrades to ensure a smooth transition and minimal disruptions to your PLM environment.
Yes, most support contracts can be extended or renewed to continue receiving assistance and updates. Please get in touch with the PLM Nordic representative to discuss renewal options.
Response times can vary based on the severity of the issue and your support contract. Critical issues may receive a faster response than routine inquiries. Review your support contract to understand the approximate response times.
You can typically request additional training by contacting your Teamcenter Support representative. They can provide information on available training programs and help you schedule sessions for your team. Also, provides you with the necessary standard documentation available. If needed, can also create new documentation based on need.
Yes, some support agreements offer on-site assistance for complex issues or implementation projects. On-site support may be available as part of a premium support package or on a case-by-case basis.
To get all the information, please do get in touch with us at sales@plmnordic.com.
The cost of Teamcenter Support varies depending on the level of support required and the size of your organization. Support contracts are typically priced based on factors such as the number of resources used, the complexity of your installation, and the level of service required, & many more.
To get the exact cost estimation, please do get in touch with us at sales@plmnordic.com.
The availability of 24/7 support may vary depending on your specific support agreement and location. PLM Nordic often provides different levels of support, including standard business hours support and extended or 24/7 support for critical issues.
You can usually reach out to Teamcenter Support via various channels including telephone, and email, or by accessing a dedicated customer portal on the PLM Nordic website. The specific contact details and communication methods may vary based on your individual support agreement and geographical location.
Teamcenter Support services are designed to assist users in various aspects of using Siemens Teamcenter, a comprehensive Product Lifecycle Management (PLM) solution. The types of Teamcenter Support can be broadly categorized into the following:
Technical Support:
Issue Resolution: Addressing technical issues, errors, or bugs encountered by users. This involves diagnosing problems and providing solutions to ensure the smooth operation of Teamcenter.
Software Updates: Delivering patches, updates, and new releases to keep the software current and in line with the latest features and security standards.
Functional Support:
User Guidance: Offering assistance to users in understanding and effectively utilizing the various functionalities of Teamcenter.
Best Practices: Providing guidance on best practices for configuration, workflow design, and other functional aspects of Teamcenter.
Training and Education:
User Training: Conducting training sessions, webinars, or providing educational resources to enhance user proficiency and maximize the benefits of Teamcenter.
Documentation: Supplying comprehensive documentation, manuals, and tutorials to aid users in navigating the features and capabilities of Teamcenter.
Customization and Integration Support:
Customization Assistance: Supporting organizations in customizing Teamcenter to align with specific business processes and requirements.
Integration Support: Assisting with the integration of Teamcenter with other software applications, such as CAD tools, ERP systems, or third-party applications.
License Management:
License Support: Managing Teamcenter licenses, providing guidance on license options, and addressing any licensing issues or questions.
Knowledge Base:
Maintaining a knowledge base with articles, FAQs, and troubleshooting guides to help users find solutions independently.
Incident Management:
Ticketing System: Utilizing a ticketing system to track, prioritize, and manage user-reported incidents, ensuring timely resolution.
Customer Support Portal: Providing users with access to a customer support portal for submitting and tracking support requests.
Product Updates Communication:
Release Notes: Communicating information about new releases, updates, and enhancements in Teamcenter to keep users informed about the latest features.
Emergency Support:
24/7 Support: Offering emergency support services for critical issues that may arise outside regular business hours.
Yes, PLM Nordic can create organization-specific documentation for users to troubleshoot common issues independently. These resources can be valuable for minor problems and general guidance.
PLM Nordic also created the following webpage with a more common issue.