When it comes to a PLM , organizations often hit a roadblock in its popularity across business functions due to its complexity. PLM users take time to adapt to new system or new features and often require real-time quality support in case of any difficulties. They often seek an immediate resolution which is not possible with the conventional face to face or emailing/ticketing based systems. Everyone demands instant attention and hassle-free experience.
So, is CHATBOT the solution for real-time support?